I’m here to share my experiences with Hypr Canoe. I bought a canoe from the first batch to arrive from China. I was leery because of what I had heard, but I needed a canoe and so I bought one from Hypr. Well I must’ve gotten the lemon of the lot because everything that could go wrong did go wrong with the canoe. But from the very beginning, Ian and Lauren and later John, went out of their way to make sure I was taken care of. I realized there would be bugs in the manufacturing process in the beginning just like any other company experiences and I bought the canoe at my own risk. No one twisted my arm.
If it was a manufacturing defect, Hypr took care of it and if it was of my own doing, then I paid for it. After going through numerous problems with my canoe, Ian decided that he would replace the canoe for me and after some negotiating with John’s help, I was able to get back on a very good condition demo canoe. I can’t speak about the quality of the canoes Hypr is selling now, but from what I hear, they’ve gotten better because of better quality control and redesigning. As far as customer service, I can speak about that and it’s been excellent as far as I’m concerned. I’ve dealt with Ian, Lauren and John personally and they’ve always gone out of their way to keep me satisfied. Like any other business, you can’t please everybody, but they do make the effort. I remember when the Hurricane first came out, they had all kinds of problems but apparently they’ve been resolved because I see them everywhere now. Hypr in my humble opinion should be given the same opportunity to show that they are in it for the long haul and willing to stand by their customers.
I could see if Hypr wasn’t taking care of their customers and they were getting bashed, but I feel some of the shot’s they are taking is unwarranted. Some of the shot’s are even personal attacks against Ian and Lauren which isn’t right. I don’t remember people doing this when the Hurricane’s were having problems and people taking shots at the Foti brothers. Paddling is a small tight knit community and we should be doing as much as we can to perpetuate the sport by supporting the people and companies that help push our sport to the next level. I want to give a big mahalo to big John Paoa, Hypr’s rep here on Oahu, for all his kokua. He has gone above and beyond to take care of any problems I may have.
Aloha kakou
